Last updated: 18 August 2026
Elite Roofing Staffordshire respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us about our roofing services.
1. Who we are
Elite Roofing Staffordshire is a roofing business providing roofing repairs, maintenance, roof replacements and related roofing services.
If you have any questions about how we use your personal information, you can contact us using the contact details provided on our website.
2. Information we collect
When you contact us, request a quotation or use our website, we may collect information such as:
- Your name
- Telephone or mobile number
- Email address
- Property address
- Postcode
- Details about the roofing work you require
- Information you provide when communicating with us
- Any photographs or other information you voluntarily send to us
We may also collect limited technical information when you visit our website, such as your IP address, browser type and information about how you use the website.
3. How we use your information
We may use your information to:
- Respond to enquiries and quotation requests
- Arrange property surveys and appointments
- Prepare and provide quotations
- Provide roofing services
- Contact you regarding your enquiry or works
- Manage our customer records
- Process invoices and payments
- Deal with customer queries or complaints
- Maintain the security and operation of our website
- Improve our services and website
- Comply with our legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so, such as where it is necessary to provide a service you have requested, to comply with a legal obligation, for our legitimate business interests, or where you have given consent where consent is required.
4. How we collect your information
We may collect information directly from you when you:
- Complete our online quotation form
- Telephone or email us
- Contact us through social media
- Request a quotation
- Arrange a survey or appointment
- Become a customer
We may also receive information through third-party services that help us manage enquiries or operate our website.
5. Sharing your information
We will not sell your personal information.
Where necessary to provide our services or operate our business, we may share relevant information with trusted third parties, such as:
- Website and hosting providers
- IT and software providers
- Payment providers
- Accountants and professional advisers
- Suppliers or contractors where necessary to carry out your work
- Government, regulatory or law-enforcement authorities where we are legally required to do so
We only share information where there is a legitimate reason to do so.
6. How we protect your information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer where required for accounting, tax, legal, insurance or other regulatory purposes.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
8. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information where there is no lawful reason for us to continue using it
- Ask us to restrict how we use your information in certain circumstances
- Object to certain processing
- Request the transfer of certain information to another organisation
- Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
9. Cookies
Our website may use cookies and similar technologies to make the website function correctly, improve performance and understand how visitors use the website.
Some cookies may be strictly necessary for the website to operate. Where non-essential cookies are used, we will provide appropriate information and, where required, obtain your consent before using them.
10. Third-party websites
Our website may contain links to third-party websites, including social media platforms.
We are not responsible for the privacy practices or content of third-party websites. We recommend checking their privacy policies before providing them with your personal information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
The latest version will always be available on this page.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Elite Roofing Staffordshire using the contact details provided on our website.
13. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled incorrectly.
